Frequently Asked Questions

Q: What services do you offer?
A: We offer a range of house cleaning services, including weekly, biweekly, monthly, or one-time house cleaning, deep house cleaning, move in/move out house cleaning, post-construction house cleaning, and special occasion house cleaning. We can also customize our services to suit your specific needs and preferences.

Q: How do you charge for your services?
A: We charge for our services based on the size, condition, and type of your house, as well as the frequency and scope of the service. We offer competitive and transparent pricing, with no hidden fees or extra charges. We will provide you with a free and accurate estimate before we start the service.

Q: How do I book your service?
A: You can book our service online through our website, by phone, or by email. We will ask you some basic information about your house and your cleaning needs, and then we will schedule a convenient time and date for the service. We will also send you a confirmation email with all the details of the service.

Q: What are your hours of operation?
A: We are available from Monday to Saturday, from 8 am to 6 pm. We are closed on Sundays and major holidays. We can also accommodate special requests for early morning or evening appointments, depending on our availability.

Q: Do I need to be home during the service?
A: No, you don’t need to be home during the service. You can leave us a key or a code to access your house, or you can arrange with someone else to let us in. We will take good care of your house and lock it up when we leave. We will also notify you when we finish the service.

Q: What if something gets damaged or broken?
A: Our cleaners have body worn cameras when they’re on the job for insurance purposes. If we are responsible for the damage, we will pay for it (or insurance will).

Q: What do I need to do before the service?
A: You don’t need to do much before the service. We just ask you to tidy up any clutter or personal items that might interfere with our cleaning process. You can also leave us any special instructions or requests that you might have for the service.

Q: What if I am not satisfied with the service?
A: We strive to provide high-quality and satisfactory service to all our clients. However, if for any reason you are not happy with the service, please let us know within 24 hours of the service. We will come back and re-clean the areas that you are not satisfied with at no extra cost. Your satisfaction is our priority.